Apr 03 2010
Calling tech support? 14 steps to take
Before you call tech support:
If you’re calling technical support for help, there are 14 basic items of information you need to know or do before you call. I suggest writing down the first four items now while everything is working. The remaining items can be listed for the immediate issue.
- Desktop/laptop model name and number
- Operating system and version number
- Any firewall or antivirus applications that are installed
- Any non-standard applications or settings you’re using
Continue Reading »
